Independent technical operations I run the technical operations of founder-led product companies.
Since 2012 I have handled e-commerce, systems and integrations for Lollar Guitars: a Miva storefront, a Microsoft 365 environment for roughly thirty people, custom API and application work, and an ongoing migration from QuickBooks Enterprise to NetSuite.
Available now for a limited amount of new work.
What I do
Three things, and I say no to the rest.
01
Miva development
Fourteen years in MVT. There are about a dozen people doing this work seriously, and I am one of them.
MVT and Miva Script templating, Page Builder Flex components, custom modules, REST and SOAP API work, storefront performance, and the integrations that sit underneath a real catalog.
Direct engagements, and white-label capacity for agencies who sell more Miva work than they can staff.
More on Miva development →
02
Fractional IT and systems
One senior person who knows your whole environment, instead of a ticket queue and a different technician every time.
Microsoft 365 and Exchange administration, identity and access, systems and vendor management, documentation, and the day-to-day operational work a twenty to sixty person product company needs and cannot justify hiring for.
Co-managed monthly retainer. End-user helpdesk is deliberately not included.
More on Fractional IT →
03
Integration and ERP migration
The connective tissue between the storefront, the accounting system and the warehouse.
QuickBooks Enterprise to NetSuite migration, storefront-to-ERP connectors, product and inventory feeds, and internal tooling built for the way a specific business actually runs rather than the way software assumes it does.
Project-based, scoped after a paid discovery audit.
Work
Long engagements, deep systems, one operator.
Lollar Guitars
2012 to present Sole technical operator. Miva storefront development and maintenance, Microsoft 365 and Exchange for roughly thirty users, QuickBooks Enterprise administration, and custom application and API work.
- Product attribute engine: 190 configurable products resolving to more than 6,000 orderable SKUs at the cart
- NetSuite to Miva API connector
- Internal product release tracker and task tracking tools
- QuickBooks Enterprise to NetSuite ERP migration, in progress
- Second place, Miva's The Blades awards, for the 2016 storefront redesign
Tease Chocolates
2011 to 2023 Co-founder of a bean-to-bar chocolate manufacturer, bootstrapped through the pandemic with no outside funding. Twelve years of operating a physical product business from the inside: production, fulfillment, systems and the parts nobody writes case studies about.
Before this, and alongside it
Twenty-five years in audio engineering, with credits in sound editing, mixing and post-production. Associate degree in Audio Engineering from the Art Institute of Seattle. I still build audio software, currently a JUCE plugin for analyzing guitar pickups.
It is not a detour. Twenty-five years of listening carefully to signal chains is most of what makes someone good at finding the one broken thing in a system.